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Stay ahead and avoid surprise charges by getting an alert when you're approaching your monthly plan’s call limit. This allows you to be more mindful of your call usage and adjust your plan if needed. Learn how to turn on call quota notifications. As of today, you can turn this on in your dashboard.

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In addition to listening to call recordings directly in your dashboard, you can now access the individual call recording URL in your favorite tools like Zapier, Make, and most CRM integrations. This seamless integration allows you to automate tasks, enrich customer data, and gain deeper insights into customer interactions. Learn how to enable it in your dashboard.

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Let us know who your Spanish-speaking clients are, and we’ll direct them to a Spanish-speaking receptionist every time they call. Learn how to ensure specific clients always reach a Spanish-speaking receptionist.

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Do you receive only one type of call, and don't need to identify different caller types? You can now set up a dedicated line with Voice Assistant, whether you need it for VIP calls, specific inquiries, or a targeted service.

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We added a quick link inside the dashboard to report pronunciation issues within individual call recordings. Once reported, we can fine-tune the pronunciation to get your business name right.

Big news! Voice Assistant now integrates with Salesforce. 🎉

Ready to connect? Visit the integrations page in your dashboard and click Salesforce.

New year, new features! We’re already sprinting into 2025 with an exciting update.

Appointment booking is live! Voice Assistant can now book appointments on your calendar of choice — no coding required, and no text messages that get ignored. It’s all done in real-time on the call, with human receptionists verifying the successful appointment booking, making scheduling reliable for both you and your callers.

You can now set unique transfer destinations for different caller types — Potential new clients, existing clients, sales, and other callers can each go to a different transfer number. You can update your instructions and routing here.

You can add up to 10 team members, which works in combination with caller-type transfer destinations.

Team members bring us one step closer to releasing intelligent call distribution (allowing callers to say who they'd like to be transferred to).

We've added an "about us" section, enabling the Voice Assistant to effectively represent your business and provide helpful information to your callers. Please take a look and update your business information today!

We've increased the limit for FAQs, allowing you to add up to 50 questions and answers! This means you can now provide even more detailed, helpful information for your callers.

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We heard you loud and clear. You want to be able to edit the initial greeting and final statement of Voice Assistant to reflect your brand's voice, tone, and personality.

If Voice Assistant is set to take a message, you can change the final statement said by the Voice Assistant, setting next-step expectations for the caller.

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For clients who want calls to be shorter and don't want agents to verify information, you can now turn that feature off.

Thanks as always for your feedback. We strive to make the best product and company possible to help your business thrive. While we've fixed a ton of things this month, here are some of the highlights:

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All your calls can now pipe to Make and Zapier for nearly infinite integration opportunities! Send to your CRM, trigger follow-up emails, or who knows...make the lights blink on in your office, whatever you want.

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Thanks for your feedback on this. You can now gather up to 10 pieces of additional intake information for your potential new leads.

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Thanks as always for your feedback. We strive to make the best product and company possible to help your business thrive. While we've fixed a ton of things this month, here are some of the highlights:

We've fixed a (very frustrating) issue in the Voice Assistant FAQ system where it would ignore basic facts you'd shared about your business.