AI Receptionist now offers greater control over how calls are handled: fully AI, fully human, or a mix of both. This premium feature allows businesses to tap into our 24/7 Live Agent Network on-demand, at a fraction of the cost of 100% human receptionist services.

Choose the live agent features you want within your AI Receptionist dashboard:

You get scalable support without adding headcount and ultimate control over when (or if) your calls are routed to a human.

Find out more in our HelpDoc.

Exciting news! AI Receptionist now instantly schedules appointments via Calendly. With this integration, callers can book time on your calendar live over the phone — without the need for handoffs, transfers, or follow-ups.

When you set up integrated scheduling with Calendly, your AI Receptionist will:

Follow these step-by-step instructions to start scheduling in minutes!

— When a caller’s input isn't an exact match for the playbook's qualification criteria, AI Receptionist now takes a message instead of promptly ending the call. This allows for easier follow-up when there’s still potential for business.

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AI Receptionist now integrates with the #1 scheduling tool: Calendly! 🎉

Check out our HelpDoc for simple setup instructions.

— We’ve added two new voices — Janelle and Erin — to further diversify your options for customizing how AI Receptionist connects with your callers and your brand identity.

— To reduce the perception of dead air during calls, we’ve turned on a quiet ambient sound by default. See how to manage these settings in our helpdoc.

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AI Receptionist can now automatically send follow-up text messages to callers who hang up without providing any input during their call.

This helps re-engage callers who may have ended the call by accident or due to a problem with their phone service.

Check out our HelpDoc to see how to configure this feature.

— We've made AI Receptionist calls feel more conversational with new, more varied transitions and acknowledgement phrases. For example, instead of using rigid phrasing such as, “Let’s proceed,” AI Receptionist may now say something like, "Got it, now just a quick question about your location.”

— We've streamlined how your AI Receptionist collects caller details by removing unnecessary spelling confirmations. AI Receptionist will no longer ask callers to spell or confirm the spelling of their names, and while it still requests email spelling for accuracy, it won't repeat the email back letter-by-letter for confirmation.

— We've expanded the background sound options in your AI Receptionist dashboard to help create a more natural caller experience. You can now choose from a curated selection of ambient sounds that each reflect a familiar environment. Manage these settings, including volume control, within your dashboard.

— Your AI Receptionist now requests confirmation of caller location, service, and related details only when information is unclear or ambiguous, reducing repetitive questions.

— When a caller describes their problem or concern, AI Receptionist will now respond in a more compassionate manner instead of repeating the issue back to them. For example:

: “I have a problem with my heater.”

: "Heater problems can be frustrating — let's get that sorted for you."

— We've increased the character limit for FAQs to 500 characters, so your AI Receptionist can provide even more detailed answers to questions and better address caller inquiries.

— When a caller repeatedly requests to speak with a person or department not found in your Team Directory, your AI Receptionist will now escalate to one of our Virtual Receptionists. This improves the experience for callers who are looking to speak with a person in cases when AI Receptionist is unable to find a matching name in your Team Directory.