AI Receptionist Update: August 14, 2025

Improvements

Live Agent Escalation for Unmatched Transfer Requests

— When a caller repeatedly requests to speak with a person or department not found in your Team Directory, your AI Receptionist will now escalate to one of our Virtual Receptionists. This improves the experience for callers who are looking to speak with a person in cases when AI Receptionist is unable to find a matching name in your Team Directory.