Smith.ai (Public)

I want to know what time the call came in and what time the call ended. I don't have the right information to match the incoming call with my CRM

Humans are adding length and unnecessary customer experience time to calls by verifying all information, not contact information. The arrangement for this product was that humans were there for... Primary: Validate info that the AI is not right on 100% of the time, which we knew to be name and email spelling only Secondary: (Jon's escalation, future TBD) when customers demand a human

Randy Smith 4:27 AM How do I hide the chat bot on mobile devices? I'm assisting my client to adjust her bot

• If we call our product Voice Assistant, we should be consistent in the recording and not them virtual assistants

On the Caller Types page, it says is "Potential new clients & customers" on one line and "Existing clients & Customers" on the next line. It is confusing, and I spent way too long trying to figure out why customers are listed twice. Change to: Potential new clients/customers Existing clients/customers

Send SMS Follow-ups to the caller Caller-relevant summary Ability to confirm spelling of caller details (name, email, phone, etc) Request edits to Follow Ups from dash Request only Explore: allow pros to toggle between pre approved versions A and B of the same message. Allow custom CC/BCC on Follow Ups Currently can only cc/bcc default pro email Allow pros to specify where the ccs should go to Allow multiple addresses

VA had trouble with caller details (name, EOR and power outage) VA called the caller an employee's name. VA kept calling this caller the wrong name, also it was handed off even though she called before.

My customer said the name of one of my staff and the AI thought that was their name.

"I kind of hate the flow that thanks them for the info. Tells them to have a great day. Pauses. Then says I’m going to transfer you." - Anonymous Please make it say: ## Handoff: Thank you for providing that information. I'm now going to get you over to a human agent to verify a few details. ## No Handoff Thank you for providing that information. I will get your message over to the team and someone will follow up soon.