"I kind of hate the flow that thanks them for the info. Tells them to have a great day. Pauses. Then says I’m going to transfer you." - Anonymous Please make it say: ## Handoff: Thank you for providing that information. I'm now going to get you over to a human agent to verify a few details. ## No Handoff Thank you for providing that information. I will get your message over to the team and someone will follow up soon.