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Smith.ai (Public)

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For Smith.ai Virtual Receptionists, Voice Assistant, Chat, and Outreach Campaigns

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Feature, Bug, or Feedback
Custom Caller Types/Dispositions
Set Custom Caller Types Health Care Providers Insurance Etc Display/hide default Caller types Non-lawyers don’t want to see ACS
3
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candidate

Add Multiple Locations to Business Info on Dashboard
We have multiple locations and need the bot to relay this information to callers. Currently, VA only supports adding one business address to the dashboard.
1
·

candidate

Calls about covered clients are being dispositioned incorrectly
When my callers call about people my insurance agency covers, it thinks they are existing clients
1
·

candidate

Location Based Qualification
Simple multi-choice nodes are used for qualification for services and service areas for the MVP. These nodes do not have explicit meaning to the system and so creating prompts for these to use specifically for service and location-based qualification relies on the Hint field which is not easily migrated if the original is updated. Does service area use the service area node? That relies on zip-codes.
1
·

candidate

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