Smith.ai (Public)

The AI sounds grumpy and dismissive when conversing with my callers

I want the AI to also respond to SMS sent to my number just like the voice assistant would if they answered the call.

We have multiple locations and need the bot to relay this information to callers. Currently, VA only supports adding one business address to the dashboard.

I want the VA to tell me about the call before I accept it and allow me to reject it.

And because we pay for each call, it would be very helpful if there would be some way for us to have the system tell people during certain hours what our business hours are when we are closed so that they don't expect a call back right away. We had someone yesterday called repeatedly and get your service three times because they didn't know that we were not going to be open and available to return the call till the next morning. So when I'm paying in the future $3 or more per call I certainly want to avoid that from happening. So let's talk about whether it would be possible to add some sort of a layer that includes hours of operation. Thank you!

When my callers call about people my insurance agency covers, it thinks they are existing clients

I want some qualified callers to go to person A, and other qualified callers to go to person B, depending on their case type so that the right person can handle their case

I would like the AI to upload and manage client policy information and provide quotes, similar to what I've seen in another AI service. It should be able to offer alternative plans and email quotes to clients.

I want the AI to be more conversational, similar to Gail, which can engage in natural dialogue and even tell jokes. It should be able to carry on a conversation almost like a human, making it more friendly and interactive.

How it currently works: After a VA call, an LLM classifies the caller disposition and status based on the content of the transcript. Problem: This classification is done independently of the playbook used, which creates the possibility of the disposition and the playbook not being aligned. Additionally, we've observed the same caller receiving different dispositions for similar types of calls. Solution: CF2 has the ability to set disposition data directly within playbooks (similar to setting a data key to a specific value) We need to update the CF2 templates for SSVA to use these special play steps so that the dispositions are set deterministically according to the playbook used.