The Pro is seeing an increasing number of employment-related calls coming through his Tort Intake Professionals account, and would like them transferred over.

The AOC instructions would be followed on these calls and though he can enable the transfer feature on these instructions, he does not want other caller-types that fall under this category to be transferred.

Having the ability to add different instructions tabs for various "special caller" types like we have for VR would meet this need.

I would like to add a caller type for callers calling in for a scheduled appointment.

The Pro would like to prioritize callers that are attorneys, court-staff or from a government agency.

He has this identifying question in the AOC instructions, however, he would like these callers to be "red-flagged" somehow so he and his team can get right back to them.

I would like to be able to have attorneys/court staff be transferred to me with their own call instructions.