Different flow for business hours
backlog
B
Broad Goat
And because we pay for each call, it would be very helpful if there would be some way for us to have the system tell people during certain hours what our business hours are when we are closed so that they don't expect a call back right away.
We had someone yesterday called repeatedly and get your service three times because they didn't know that we were not going to be open and available to return the call till the next morning. So when I'm paying in the future $3 or more per call I certainly want to avoid that from happening.
So let's talk about whether it would be possible to add some sort of a layer that includes hours of operation. Thank you!
K
Kathleen Riley
Merged in a post:
Ability to add holiday hours
C
Chief Vicuna
The Pro is closed on July 4th and would like the AIR to advise callers of this.
K
Kathleen Riley
Merged in a post:
Hours Availability for Virtual Assistant
B
Brick red Wolverine
I would like to set up custom availability for the voice assistant to relay that I am out of the office or on vacation.
K
Kathleen Riley
Merged in a post:
Having during business hours and after hours scripting
J
Jennifer Ingerman
The Pro at Military Cruise Deals has requested to have two different VA options available, one that responds during business hours and one that responds after hours.
He requested this to prevent being charged for repeat callers who are calling back in due to the VA not setting appropriate callback expectations based on business hours.
K
Kathleen Riley
Merged in a post:
AIR - Transfer only during certain hours/days
D
Daniel Hernandez
Blink Voice and Bliss Financial have looked for a way to have transfers to the pro only happen during certain days/hours
K
Kathleen Riley
backlog
K
Kathleen Riley
candidate