I'm using Smith.ai AI Receptionist for STG Mobile Notary & Apostille Services on the Free Plan.

Calendly is connected, and I have separate, verified booking links for Mobile Notary Services and In-Office Notary Services.

However, Ava has not successfully booked an appointment. During a Quality Studio simulation, a caller provided a valid email address, but Ava took a message instead of completing the booking.

Quality Studio repeatedly reports "Calendar URL needs updating" and states the event is missing from the "Pro configuration," although the correct event link is saved under Caller Instructions.

My Clifton office address is also correctly entered in Business Profile, but Ava failed to provide it during the simulation.

Please investigate whether Quality Studio is using my active Free Plan configuration and why Ava is not scheduling through my verified Calendly integration.

I would also like guidance on how Ava should handle scheduling failures when callers do not have email addresses.