🌸 Spring 2025 AI Receptionist Recap: New Features, Integrations & Smarter AI

We've been busy this spring — here's a roundup of the latest AI Receptionist features, integrations, and performance upgrades released since our last update.

We’ve upgraded our AI for sharper, more accurate call transcriptions. Expect better capture of names, numbers, emails, and service addresses.

We’ve made Y/N qualification smarter and more flexible, with longer prompts and better formatting support.

We’ve enhanced call reliability and audio clarity to ensure every conversation is smoother, more accurate, and glitch-free. Plus, we’ve improved latency to reduce delays and boost responsiveness.

Our new Lawmatics integration makes lead management seamless. After each call, contacts are created or updated automatically with summaries added right to their records. Visit our HelpDoc for easy setup instructions.

AI Receptionist now integrates with Pipedrive to keep your CRM up to date — automatically. Contacts, call logs, and summaries sync right to Pipedrive after each call. Check out our HelpDoc to get started.

AI Receptionist now integrates with ServiceTitan CRM — automatically creating customer records, adding call notes, and logging call recordings for easy access from within customer profiles. See our Helpdoc for effortless setup.

AI Receptionist now supports human-assisted scheduling for users of the ServiceTitan Scheduling Pro plan. Just add your public booking link in your Smith.ai dashboard to start booking appointments seamlessly.

Your AI Receptionist’s voice can now match your brand! Choose from a range of natural-sounding styles and adjust speaking speed to suit your callers — all customizable anytime in just a few clicks! Learn how to customize your AI's voice here.

You now have more control over Caller ID on transfers! Choose to show the original caller’s number instead of your Smith.ai number for better context and a smoother experience. You can adjust this option anytime in the 'Call Handling' settings in your dashboard.

You can now enable Spanish in the AI Receptionist dashboard — your callers will receive a fully Spanish-language experience if they choose, and you receive dual-language transcripts.

Partners now have greater control over their linked AI Receptionist client accounts — log in anytime, pause or resume services as needed, and easily identify accounts with business names now visible in the dashboard. These updates make managing multiple client accounts more seamless and efficient.

AI Receptionist can now collect payments during scheduling, making it easy to secure bookings and revenue in one step. Just add a payment field to your linked scheduling form to enable it.