AI Receptionist Update: December 04, 2025

New Features

🚫 Disqualifying Services

New lead handling options let you choose how strictly AI Receptionist qualifies callers based on their service need.

When a caller requests a service that is not among your listed qualified services, you can choose for your AI Receptionist to handle these calls one of three ways:

Take a message for any service
Politely decline and end the call for any service not offered
Take a message for most, but decline specific services

Learn more in our help doc.

Improvements

Live Agent Interactions Added to Call Log

— CSV call log downloads from your AI Receptionist dashboard now include a column showing which live-agent add-ons were used on each call (e.g., escalation, verification, scheduling.)

Fixes

Fixed an issue where AI Receptionist couldn’t complete bookings due to technical errors. AI Receptionist now auto-escalates to a live agent when AI scheduling is unsuccessful (e.g., API errors, timeouts), at no additional cost.
Fixed unexpected Calendly AI scheduling behavior related to caller rescheduling requests.