Hard time with accuracies recieving information | Smith.ai (Public)

Hard time with accuracies recieving information

Cadmium red Coyote

VA had trouble with caller details (name, EOR and power outage)
VA called the caller an employee's name.
VA kept calling this caller the wrong name, also it was handed off even though she called before.

A week ago

Canny AI

Merged in a post:

AI needs to verify spelling of name and email

Justin Maxwell

The AI kept calling me Hailey even though my name is Caylie and sent that in the call summary as well. I expect it to ask me how to spell it.

A week ago

Canny AI

Merged in a post:

VA is making mistakes outputting accurate information

Cadmium red Coyote

VA called this caller Lia in the recording, but the summary says Collin

VA gathered the email wrong. - https://agent.smith.ai/agent/call/CAb22f791fa14136b6d8b87390e9958812/

A week ago